ARM Portugal Terms and Conditions

Holiday Rental Conditions In these conditions "The Agency" means Algarve Rental Management trading as ARM Portugal. "The Unit" means the holiday unit available for occupation. "The Owner" means the person (s) who owns the unit. "The Guest" means the person (s) who has (have) booked the unit for holiday purposes through the agency. "The Period" means the period of time agreed with the Agency of the occupation of the unit by the guest. The contract of hire shall be between the Guest and the Owner. The Agency merely acts as agents for the Owner.

The Unit is to be occupied by the guest and his / her specified party members for the holiday purposes only as mentioned in the terms of article 1095º of the Portuguese Civil Code and the Guest acknowledges that the Tenancy granted by this contract during the period is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

At the end of the period the Guest shall leave the Unit and its furniture, fixtures and fittings and all other contents in the same state of repair, cleanliness and order as it was found at the commencement of the Period. Any breakage, loss or damage arising during the Period must be reported by the Guest to the Owner or the Agency immediately. The Owner or the Agency shall be entitled to charge for the cost of repair or replacement or to deduct such sums from any security deposit paid by the Guest. This includes rubbish bags that must be disposed of by the Guest on their departure from the Unit. Any rubbish left by the Guest will be charged at 10.00 Euro per bag.

 The Owner and/or Agency representative shall be entitled at any time to enter into the Unit to examine its condition and the condition of its furniture, fixtures and contents.

 The Agency accepts no responsibility for personal injury to Guests, or loss of or damage to their property or for other matters over which the Agency has no control.

Whilst every effort is made to ensure that statements, descriptions and particulars of the Unit are accurate and that the Unit will be available for the Guest as arranged, the Agency will not be liable if the Unit does not meet the requirement of the Guest (s). Prior to concluding this contract the Guest (s) must ensure that the Unit they have chosen is entirely suitable for all members of their party.

If the Guest requires to cancel his / her booking they must notify the Agency immediately. The Agency will make reasonable endeavours to obtain a replacement booking but if it fails to do so the Guest will be liable to the Agency for the full amount due. In any event an amount equal to 25% of the accommodation cost will not be returnable by the Agent.

The Agency reserves the right to charge an administration fee in respect of any alterations made to a booking after the booking confirmation has been issued by the Agency (whether received by the Guest or not). In any event any alteration made within 42 days of the commencement of the Period shall be subject to a minimum administration charge of €15,00.

The Guest shall arrive not before 3pm on the first day of the period and shall vacate the Unit not later than 11am on the last day of the period. Unless the Guest notifies the Agency otherwise, occupation of the Unit must commence no later than 12 noon on the day following the first day of the Period. If such occupation has not taken place the Guest shall be deemed to have cancelled his contract. In this event Condition 9 shall apply.

In the event of the Unit becoming unavailable due to circumstances beyond the control of the Agency, the Agency will endeavour to provide suitable alternative accommodation or will refund all monies paid or a proportion in the case of curtailment.

The Agency and the Owner reserve the right to alter or withdraw facilities or amenities which have been advertised or previously available without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and other circumstances beyond their control.

The Owner reserves the right to ask the Guest to pay a security deposit. Where a deposit is payable the Guest will be informed by the Agency at the time of booking and the amount and procedure will be confirmed in writing.

In the event of there being a complaint concerning the Unit the matter must be taken up immediately by the Guest with the Owner or his / her Agent whose name will have been supplied by the Agency. The Agency regrets that it is unable to deal with a complaint after the Guest has left the property or returned home.

Bookings cannot be accepted by persons under the age of 18 years.